This was pure and simple, a lack of communication on their end and the disrespectful and unapologetic nature of the conversation I had today with Heather. So this has nothing to do with a lack of respect or a lack of understanding how a salon does business. I have a lot of friends in this profession and I respect their hard work and years of training. Again, I respect the profession and I respect service workers to a degree that most people do not. She enjoyed her Fridays with you all in the shop. Thank you for taking care of my grandmother in the past while she was still living. I called to discuss this on the phone and was left on hold for 20 minutes, I ended up hanging up. Send a confirmation when there’s a need for cancellation. I don’t feel like I was treated in a respectful manner, I won’t recommend anyone make an appointment until they make changes to their scheduling system. So I made sure I cancelled as a courtesy and respect for a profession that takes time, skill, and patience. I knew a color process is lengthy and expensive. I was aware that was a possibility, and that is precisely why I cancelled my appointment. I was told that when I didn’t show up, there was a 4 hour block of time that no one was sitting in the chair. There was no communication that a restriction had been added to my account, nor was there a call-back when I “missed” my appointment. I take customer service very seriously and the way this has been handled is just not professional. I won’t recommend anyone to make an appointment here unless they can cancel and receive a confirmation that it’s been cancelled other than just word of mouth. Penalizing me for a mistake that I didn’t make is not right. I was treated as if it was my fault, I have a record of the phone call and doctors statements to prove I had covid at the time. The tone of voice used was stern and unapologetic. I can’t schedule without making a down-payment due to “No-call no-show” for my color appointment I had scheduled on the 18th of May, that I cancelled over the phone two days prior to my appointment on the 16th of May. So, I was punished for a mistake that someone else made. I called today to schedule just a haircut, I now have restrictions on my ability to schedule. So I assumed my appointment was cancelled. I got it cancelled for you.” I said thank you, w ent on with me life. I called and cancelled my appointment the 16th and had a conversation with whoever answered the phone and they said to me, “Oh I’m so sorry, I hope you feel better. N Touch Therapeutic Massage Nail Salons Hair Stylists Massage Services 7.8 Website 18 YEARS IN BUSINESS Amenities: (270) 982-1221 1201 N Dixie Ave Ste 104 Elizabethtown, KY 42701 CLOSED NOW 3. I had an appointment scheduled on the 18th with Heather and I got a positive result for covid on the 16th of May. Ntouch salon spa Massage Therapists Hair Removal Beauty Salons Website (270) 982-1221 1900 N Dixie Hwy Elizabethtown, KY 42701 CLOSED NOW 2. Our waxing therapists will consult with you to determine the skin and body care products to cleanse, exfoliate and hydrate your skin, providing best result with the highest level of comfort.Honestly, I loved coming here because my grandma always came here, she was treated well, loved by the staff, and I enjoyed the atmosphere. Learn how to match makeup foundation to your face to create a flawless appearance, accentuate the cheekbones, apply eye makeup including what brushes to use to achieve desired results, and use lip liner and color and line to create a perfect pout.Įnhance the color of your natural lashes by darkening them and adding definition.Įyebrow tinting is the process of applying semi-permanent dye to enhance, shape, and define your brows.Īveda waxing treatments ensure that the skin is properly cared for both before and after hair removal. Service includes special occasion lashes. Professionally applied makeup to highlight features and provide lasting color and a flawless complexion. We feature Smashbox® Cosmetics–the cruelty-free line of high-quality, long- lasting, perfecting makeup products that make you look gorgeous anytime.
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